Issue - decisions

``````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````````

03/12/2014 - HOUSING RESPONSIVE REPAIRS: IMPROVEMENT PROPOSALS

The following service proposals be approved:

 

  • Proposals for improvements to communications with tenants.

 

  • Increasing the range of small repair jobs that are the tenants’ responsibility, except where tenants receive an adult social care package and tenants advice to undertake small DIY items.

 

  • To provide the normal repairs service between Monday and Friday 8am to 4pm.

 

  • Reclassifying repairs and their timescales and to give clear information to tenants about what we will do and when.