Agenda item

The Strategic Director for Social Care and Education submits a report on Adult Social Care Performance Monitoring 2022/23 (to Q3).

Members of the Commission are recommended to note the report and pass any comments to the Strategic Director for Social Care and Education.

The Deputy City Mayor for Social Care and Anti Poverty introduced the item on Adult Social Care Performance Monitoring and took the opportunity to thank the Director for Adult Social Care for managing and interpreting complex information that enabled the rest to understand.

The Director for Adult Social Care introduced the report and drew Members attention to the key highlights of the report and further noted that as a service it was important to acknowledge and understand the strengths and weaknesses of the service and that knowing both the positives and negatives of the service was a fundamental part of getting through the inspection process.

It was also noted that support for people with advice and information was available for them that helped them find solutions for themselves and focussed on a strength based approached ensuring that people could access preventative services and short term offers and these had proven to have positive outcomes for people as highlighted in the report.

Additionally, it was noted that the level of complaints remain low and the commendations remain steady even during these challenging times.

As part of the discussions, it was noted that:

·         Many reports do come in but when concerns are investigated, they don’t require a formal safeguarding enquiry follow up and is usually related to the quality of care rather than harm or abuse

·         Alert enquiry patterns had changed and in comparison, to others in the East Midlands Leicester compared better

·         All data was captured on the Liquid Logic system and a further breakdown of the data was available through the system which allowed the data to be linked to primary need types, age, gender and ethnicity which gave the service an understanding the equity of access for the future planning

·         An East Midlands group was set up with the principal social worker and as part of that, conversations were underway to understand what the service were recording, what was being done with the data and whether there were any differences in practice that might account for the differences in numbers.

·         Locally designed metrics as part of conversations during the review process were important, although they could be compared with other council’s it provided information on whether the service provided was making a difference.

In further discussions the Chair shared his pleasure to see that the number in complaints had fallen and the commendations had improved gradually and further enquired on how the data was collected.  In response to the Chair’s query the Director for Adult Social Care noted that, there was a statutory complaints process through which all complaints were channelled and logged formally although, some concerns were resolved informally if appropriate, following which an annual complaints report was produced.

AGREED:

1)    That the Strategic Director for Social Care and Education be requested to provide a future update on the work carried out by ADASS and the work being undertaken in comparing CQC ratings with other authorities.

2)    And that, the Adult Social Care team be thanked for their commitments and commended for their continued efforts during challenging times.